Terms and Conditions
Last updated: 12 November 2026
1. About this website
This website is operated by Buenavista Services Pty Ltd, trading as Buena Vista Healthcare, ABN 29 648 795 877 (“we”, “us” or “our”).
These terms explain the conditions for accessing and using our website, including its information, downloadable resources, links and online forms.
These are website-use terms only. They do not replace a service agreement or establish an agreement for us to provide healthcare or disability support services.
2. General information only
The content on this website is provided for general information about our business, services and related topics.
It is not personalised medical, allied health, disability, legal or financial advice, and should not replace advice from an appropriately qualified professional who understands your circumstances.
Viewing this website, downloading a resource or submitting an enquiry does not establish a practitioner–client relationship.
3. Accuracy of information
We take reasonable care to keep our website information accurate and up to date. However, information about services, availability and other matters may change.
Please contact us to confirm any details relevant to your circumstances before making a decision based on website content.
We may correct, update or remove website content when necessary. Nothing in these terms excludes any responsibility we have under Australian law for information we publish.
4. Acceptable use
You may use this website for lawful purposes, including learning about our services, accessing resources and contacting us.
You must not:
Use the website for unlawful, fraudulent, abusive or threatening purposes.
Knowingly submit false or misleading information.
Attempt to access information, accounts or systems without permission.
Introduce viruses, malicious code or other harmful material.
Interfere with the website’s operation, security or availability.
Use online forms to send spam or unsolicited advertising.
Infringe another person’s privacy or intellectual property rights.
We may take reasonable and proportionate steps to prevent misuse or protect the website, its users and their information.
5. Copyright and intellectual property
Unless otherwise stated, the content on this website—including text, graphics, logos and downloadable resources—is owned by or licensed to us.
You may view, download and print website content for personal, non-commercial use, including sharing relevant information with your family, carers, advocates or support team. Please retain any copyright notices and acknowledge the source.
Except where permitted by law or expressly allowed on a particular resource, you must obtain our written permission before reproducing, republishing, selling or commercially distributing our content.
You must not use our name, branding or content in a way that falsely suggests our endorsement or affiliation.
Third-party materials remain the property of their respective owners.
6. External links and third-party tools
Our website may contain links to external websites or provide access to third-party tools and platforms.
These services are operated independently and may have their own terms and privacy policies. We do not control their content or availability. Including a link does not necessarily mean we endorse the linked website, organisation or its views.
Nothing in this section removes any responsibility we have under applicable law for third-party providers we engage.
7. Privacy and online forms
Our handling of personal information is explained in our Privacy Statement.
When submitting an online form, please provide only information reasonably necessary for your enquiry. If you provide another person’s personal information, you must have their permission or another lawful authority to do so.
Simply visiting our website does not constitute consent to treatment, marketing communications or the use or disclosure of sensitive information where separate consent is required.
8. Website availability and security
We take reasonable steps to maintain the website and protect its operation. However, we cannot guarantee uninterrupted access or that the website will always be free from technical faults, errors or harmful material.
Access may be interrupted by maintenance, system failures or circumstances outside our reasonable control.
Please use appropriate security measures on your own device when accessing websites or downloading material.
9. Liability and your legal rights
Nothing in these terms excludes, restricts or modifies any right, consumer guarantee or remedy that cannot lawfully be excluded under Australian law.
Subject to those rights, we do not guarantee that general website content will meet your individual needs or that the website will always be available.
Any responsibility we have for loss or damage arising from website use will be determined in accordance with applicable law.
10. Changes to these terms
We may update these terms to reflect changes to the website, our operations or legal requirements.
The current version will be published on this page with an updated date. Changes apply to future website use and do not retrospectively remove existing rights or change a separate service agreement.
11. Applicable law
These terms are governed by the laws of Queensland and applicable Commonwealth laws of Australia.
This does not limit any mandatory rights or protections available to you under other applicable Australian laws.
12. Contact us
If you have a question about this website, its content or these terms, please contact:
Buenavista Services Pty Ltd trading as Buena Vista Healthcare
ABN: 29 648 795 877
Email: admin@bvhc.com.au
